Privacy Policy for ZEOXR Ltd. – Joocie Product and App

1. Introduction

Welcome to ZEOXR Ltd.’s Privacy Policy for the "Joocie" digital greeting card experience. At ZEOXR Ltd., we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our services.

Joocie allows users to create and send immersive, personalised digital greeting cards. When purchasing a card, the buyer can upload a personal message, image, or other content, which is securely stored and embedded into a unique link (deeplink). This deeplink can then be shared with the recipient through any messaging platform or method of the sender's choice.

Recipients use the Joocie app to open the link and view the personalised experience. There is no physical product involved — the entire journey is digital, simple, and designed to feel magical for both sender and receiver.

By using our platform to buy or receive a digital greeting card, you agree to the terms set out in this Privacy Policy. We encourage you to read this policy carefully to understand how your information is handled, and to be aware of your rights under data protection laws such as the General Data Protection Regulation (GDPR).

2. Information We Collect

Personal Information

We collect and process the following personal data during the purchase process:

• Buyer Information: Includes the buyer’s name and email address (optional), used for sending the digital greeting card and providing order-related communication.
• Content Data: Includes any photos and personal messages uploaded by the buyer to personalise the digital card experience.

Recipient Information

We do not directly collect personal information about the recipient at the time of purchase. The recipient accesses the personalised content through a secure deeplink, which does not require them to provide any personal data unless they choose to do so within the app.

Non-Personal Information

We may collect limited non-personal information to improve our service performance and user experience. This includes:

• Device Information: Such as device type, operating system, and frame rate, used to optimise content playback and ensure compatibility across devices.

3. Data Handling

During Purchase

• Buyer Data: The buyer’s data is securely processed to personalise and fulfil the order. Photos and messages are encrypted and securely stored indefinitely for retrieval by the recipient.
• Recipient Access: The recipient accesses the personalised content via a unique deeplink shared by the buyer. No login or account is required.

Transfer of Data Ownership

• Ownership: Once the gift is sent, ownership of the personalised content (e.g., photos and messages) is transferred to the recipient.
• Buyer Consent: By completing the purchase, the buyer agrees to transfer ownership of the gift data to the recipient.

Storage Duration

Content such as photos and messages is stored indefinitely unless the recipient exercises their right to delete the data. Buyers do not retain the right to delete or modify gift content after it has been accessed by the recipient.

Data Security

All data is encrypted during transmission and at rest, ensuring it cannot be accessed by unauthorised personnel, including ZEOXR Ltd. employees.

Under the UK GDPR, individuals have the following rights:

Buyer’s Rights

• Access: Buyers can request access to the personal data stored during the purchase process.
• Rectification: Buyers can correct errors in their data before the card is sent.
• Deletion: Buyers can request the deletion of their personal data (e.g., account information) but cannot request deletion of content that has been transferred to the recipient.

Recipient’s Rights

• Ownership: The recipient owns the personalised content once the gift is redeemed.
• Access and Control: Recipients can access, manage, and delete the content provided by the buyer.

Data Minimisation

We only collect data necessary to fulfil the service (e.g., buyer information during purchase). No recipient data is collected unless the recipient voluntarily provides it through their use of the app.

4. Security Measures

Ensuring the security of your information is paramount at ZEOXR Ltd. We implement rigorous measures aligned with industry standards to safeguard your data from unauthorised access, disclosure, alteration, and destruction. Our security protocols include:

• Encryption: Secure transmission of data using encryption technologies.
• Access Control: Restricting access to personal information to authorised personnel only.
• Data Minimisation: Collecting and retaining only the necessary information for providing our services.
• Regular Audits: Conducting regular security audits and assessments to identify and mitigate vulnerabilities.
• Data Retention: Photos and messages are securely stored indefinitely, while buyer data is retained only as long as necessary for order processing or to meet legal obligations.

5. Your Choices

At ZEOXR Ltd., we prioritise transparency and empower users to make informed decisions about their personal information. You have the right to:

• Buyers: Can access, correct, or request deletion of their personal data (excluding content that has already been transferred to the recipient).
• Recipients: Own and have full control over the personalised content. Once accessed, recipients can manage or delete the content.
• Marketing Communications: You can opt out of marketing communications at any time, if applicable.

For any requests or changes, please contact us at info@jooocie.com or zeoxrltd@gmail.com.

7. Children’s Privacy

ZEOXR Ltd. is committed to protecting the privacy of all users, including children. We do not knowingly collect personal information from individuals under the age of 13. If you believe that your child has provided us with personal information, please contact us immediately at info@jooocie.com or zeoxrltd@gmail.com. We will promptly take appropriate measures to investigate and, if necessary, remove any such information.

8. Compliance & Changes to this Privacy Policy

ZEOXR Ltd. reserves the right to modify this Privacy Policy to enhance the user experience, comply with legal standards, and align with best practices. Changes will be effective upon posting on our website or within the Joocie app, and users are encouraged to review the policy regularly for updates. We may notify users of significant changes through email or other prominent communication channels. Your continued use of ZEOXR Ltd. services after any modifications constitutes your acknowledgement and acceptance of the revised Privacy Policy.

9. Contact Us

For enquiries or concerns regarding our Privacy Policy or any aspect of your experience with ZEOXR Ltd., please contact us at info@jooocie.com or zeoxrltd@gmail.com. Our dedicated team is committed to addressing your questions promptly and professionally. We value your feedback and are eager to assist you in any way possible. Your privacy and satisfaction are of utmost importance to us, and we appreciate the opportunity to ensure your experience with ZEOXR Ltd. and the Joocie app is positive and secure.